The task
What the site had to do
A beauty salon lives on bookings — and bookings get lost between Instagram DMs, the phone and messengers. A client wants to book a manicure at 11 pm, the front desk replies in the morning, and by then she’s booked somewhere else. Three more typical pains:
- “Ask the front desk for prices” — clients see neither the price nor the duration and put the decision off;
- choosing a stylist — people come “to see Marta”, not “for a manicure”, so they need to see the stylists, their level and their price;
- seasonal sales — gift cards before the holidays can bring in a meaningful share of revenue but are usually sold only at the front desk.
The site had three goals: 24/7 bookings without the front desk, a higher average ticket (a transparent Top/Senior price list, bundles and rituals) and repeat visits through a loyalty club and gift cards that bring in new clients.





